INTERNATIONAL ORDERS: Sorry, we do not ship orders outside the US, Puerto Rico, APO/FPO, and Canada at this time.
Turtle Max can ship anywhere in the US and Canada, plus Puerto Rico and APO/FPO addresses. We will normally ship your package within 2 business days of receiving your order, except for orders by personal check which will be held 10 days to clear. If your shipment will be delayed for any reason, we will notify you by E-mail. If you are in a hurry and need your order shipped as soon as possible, just write a note on the order form or Email us. Please be sure to always include your Email address on the order form, so we can contact you if we have any questions.
Shipping and handling charges are typically calculated based on a minimum shipping charge plus a percentage of the order subtotal, but occasionally some individual products that are large or heavy may have extra charge. The percentage is lower in states near to our location in Oregon. The shipping charge is shown during checkout after you enter your zip code.
Please note that quoted delivery times are an estimate and not a guarantee. We are not responsible for delays caused by the US Postal Service, FedEx, Canada Post, other carriers, or delays due to weather or emergency conditions. Please allow extra time during holidays.
For most US states the charge ranges from about $5.00 on the smallest orders to around $15 for a $100 order. Your actual shipping depends on the size and weight of your order, so you need to enter your address and zip code to see the exact amount.
Locations outside of the 48 US states (AK, HI, PR, others) have slightly higher shipping rates.
As we are shipping orders from our beautiful location in Oregon, west coast shipments will usually arrive earlier than east coast shipments. If you are in a hurry please choose our Premium Shipping option.
Unless you arrange otherwise, smaller orders will be sent via USPS Priority Mail or by USPS First Class Mail. Heavier packages normally ship via FedEx Ground or Parcel Post. Your order will normally ship within two business days of receipt, so your actual delivery time may vary from 5 to 12 days.
For most US states the premium shipping charge starts at around $18 for small orders, and for most orders will typically be between $20 and $30 depending on size, weight, and shipping destination. Depending on your package weight and destination, we may choose to send Premium packages FedEx Second Day (delivers second BUSINESS day), FedEx 3rd day (3rd business day), USPS Express Mail (light & small orders), or (for heavy or bulky packages) via USPS Priority Mail.
Remote locations including Hawaii and Puerto Rico have slightly higher rates and Pacific Northwest states have slightly lower rates.
Most premium orders received before 2pm PST are shipped out the same day. However, orders placed later in the day or on the weekend may require an additional day or more (no shipments on Sundays or holidays, and no deliveries on weekends.) This is why we estimate 2-5 days delivery for a Premium shipment.
EXCEPTION: If your order includes items that ship directly from the manufacturer, their shipping times are stated on the page that shows the product photo and description. These items will ship separately from the rest of your order, and cannot be ordered with expedited shipping.
Please note: The quoted delivery times are an estimate and not a guarantee. We are not responsible for delays caused by the US Postal Service, FedEx, or Canada post, other carriers, or delays due to weather or emergency conditions. Please allow extra time during holidays.
Standard shipping and handling charges to Canada are higher than US rates, and typically range from $10 to $35 depending on order size and weight.
Premium shipping and handling charges to Canada are higher than standard shipping, and generally range from $30 to $50. Actual charges are calculated based on the order size and weight.
Canada orders take longer to arrive at their destination due to customs. Estimated delivery times are 10-24 days for standard delivery, 7-12 days for Premium shipment. We have had orders that took a month to arrive, so if you need it in a hurry, try buying local.
NOTE: You are responsible for any duties and taxes charged on your parcel upon arrival. All our prices are listed in US dollars. To calculate the conversion from US dollars to Canadian dollars, we suggest using the Universal Currency Converter at http://www.xe.net/ucc/ . Questions? Email firstname.lastname@example.org .
Thanks for shopping at Turtle Max! Questions? You can give us a call at 1-971-599-3744 (9am to 4pm Pacific time, usually). NOTE: Operator will answer "NW Webstores".
Turtle Max is part of NW Webstores. We have several stores that use the same order line.
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