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Turtle Max can ship anywhere in the US and Canada, plus Puerto
Rico and APO/FPO addresses. We will normally ship your package within 2 business days of receiving your order, except for orders by personal check which will
be held 10 days to clear. If your shipment will be delayed for any reason, we will notify you by
E-mail. If you are in a hurry and need your order shipped as soon as
possible, just write a note on the order form or Email us. Please be sure to always
include your Email address on the order form, so we can contact you if we have any
questions.
Standard shipping and handling charges within the US are:
$5.00 for orders up to $10.00
$5.95 for orders $10-$40
$6.95 for orders $40-$70
$7.95 for orders $70-$100
FREE STANDARD SHIPPING for orders over $100
Unless you request otherwise, smaller orders
will be sent via USPS Priority Mail, Parcel Post, or by USPS First Class Mail.
Heavier packages normally ship via FedEx Ground (3-8 business days shipping
time) or Parcel Post. Your order will normally ship within two business
days of receipt, so your actual delivery time may vary from 5 to 12 days. (Add
1-2 weeks for Canada.) Because we ship from Oregon, west coast shipments will usually arrive earlier than
east coast shipments.
If you are in a hurry and want Premium shipping, the
shipping charge is $19.00 for orders under $40, and $15 plus an additional 10% of
the order amount for orders over $40. Depending on your
package weight and destination, we may choose to send Premium packages FedEx
Second Day (delivers second BUSINESS day), USPS Express Mail (light & small orders), or (for heavy
or bulky packages) via USPS Priority Mail. Since
it can take a day to get it shipped (if you order after noon) and sometimes an
additional day or two (no shipments on Sundays or holidays, and no deliveries on
weekends), this is why we quote 2-5 days delivery for Premium shipment. For orders to Canada, add one week to the above times.
Please note: The quoted delivery times are an estimate and not a guarantee. We are not responsible for delays caused by the US Postal Service, FedEx, or other carriers, or delays due to weather or
emergency conditions. Please allow extra time during holidays.
Gift Wrapping is not currently offered as an option, due to the
wide variety of products we carry. However, products being shipped directly to a
third party and requesting a gift tag are packed nicely, often
with a ribbon or bow, to make sure they look festive for the recipient. Most jewelry is packed in handsome gift boxes by default.
Combining Orders:
If you place two orders in a short time period to the same address using the
same shipping method, we can combine them on request. You will receive a partial refund
of the shipping cost for the smaller order. If we notice two orders but have not
heard from you, we may choose to combine them if schedule permits.
CANADA:
Postage to Canada is
the standard US postage PLUS a surcharge equal to 15% of your order amount.
You
will see this on your order form before you enter your credit card information
to finalize your order. Please add about 1-2 weeks to the delivery times
quoted above: 10-21 days for standard delivery (Air Parcel Post), 4-7 days for
Premium shipment (Express Mail). NOTE:
You are responsible for any duties and taxes levied by the Canadian government
on your parcel upon arrival.
All our prices are listed in US dollars. To calculate the
conversion from US dollars to Canadian dollars, we suggest using the Universal
Currency Converter at http://www.xe.net/ucc/
. Questions? Email
.
INTERNATIONAL ORDERS:
Sorry, we do not ship orders
outside the US, Puerto Rico, APO/FPO, and Canada at this time.
OUR
GUARANTEE: We guarantee that you will be happy with your purchase, or your money back! Email
if you have questions about our policies or how to handle returns. Returned items need to be postmarked within 30 days of receipt.
Please note: At our discretion,
returns deemed to be frivolous, fraudulent, or inappropriate may be charged
shipping/handling and a 15% restocking fee. (This includes returns of large
orders, special orders, orders held for over 30 days, or items that are no
longer in resalable condition.) Packages returned at our expense because they
are unclaimed, refused, or you supplied an incorrect address may be charged for
return shipping expenses. If you have questions, please email us.
RETURNS:
SALES ARE FINAL AND CLOSED 30 DAYS FROM THE SHIPPING DATE. REQUESTS FOR
RETURNS, EXCHANGES, or REFUNDS SHOULD BE MADE BEFORE THE ORDER IS CLOSED. To return an item, please box it securely and include a copy of your packing
slip or receipt. Please enclose a note indicating your request, such as:
"Return for refund", "Damaged/incorrect item returned for exchange", etc. Mail
to: Turtle Max - Returns Dept., 1065 NW Charlemagne Place, Corvallis OR 97330.
Items returned in damaged condition, or without
original wrapping, will only be exchanged for an identical item. Note that this
is true for CD's and wallpaper borders - please do not remove the outer clear
plastic wrapping if you plan to return the item.
If you want to return or exchange an item you
received as a gift, but you don't have the packing slip or receipt, provide us
with the giver's name and we will search our customer list for verification.
POSTAGE FOR RETURNS:
If you exchange damaged goods for the same item we pay the postage (both ways),
or if we sent you the wrong order we will pay the postage to correct the
situation. If you would like to return an item for a cash refund or for credit
against another item, you will need to pay the postage to return it to us.
NOTE: If you send your returned item via
Parcel Post or First Class Mail, and we are refunding shipping (see above), we
will refund the actual amount shown on the postal stamp. If you send it via
another shipping method (UPS, FedEx, postal Priority or Express) we will refund
a flat fee of $5.00 to cover the return shipping.
Damaged or
defective items returned more than 30 days after receipt are not eligible for
the shipping refund.
Thanks for shopping at Turtle Max!
Questions? You can always give us a call on our toll-free
Hopline at 1-888-213-8564 (9am to 5pm Pacific time). NOTE: Operator will answer
"The Frog Store!". Turtle Max is a Frog Store company and uses the same Hopline.
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