SECURITY: Turtle Max uses a state-of-the-art secure server and an encrypted database to make sure your credit card information can't be intercepted. When you reach the final order page, you'll notice the "https:" prefix on the page URL that indicates you are on a secure server. All credit card information is regularly purged from our database for extra security. 

HOW TO ORDER: We have four easy ways to order your frogs!

(1) Order online! Browse through the store using the "shopping cart" system to fill out your order form. You'll have a chance to review the form and change items and quantities, and then click the link to complete your shipping information and credit card information on our secure server. It's that easy! You will receive an immediate automatic email response to confirm your order. Online orders normally ship within 2-3 business days.

(2) Fax your order! Faxed orders with complete credit card information (including signature) will be shipped within 2-3 business days. Print out a copy of your shopping cart order form or your filled-in copy of the Printable Order Form, write in your credit card information and signature, and fax to (541)752-5373. Be sure to include your email address so we can send you an order confirmation, and so we can contact you if we have questions.

(3) Mail your order! You can use our "shopping cart" system to automatically fill out your order form as you select items, then print it out when finished. Or, if you prefer, go to our Printable Order Form to print out a blank form that you can fill in by hand as you browse through the store. Then mail in the order form with a check or money order, or with your credit card information, to: The Frog Store, 1065 NW Charlemagne Place, Corvallis, OR  97330. Please note: Orders paid by Money Order will be shipped in 2-3 business days, but orders paid by personal check will be held up to 10 days for the check to clear.

(4) Call our toll-free Hopline! Please have your ordering information ready. Just phone our Hopline at 888-882-1290 to place an order. Please note that this phone is not staffed at all hours; if you should reach our answering machine please leave a message and we will call you back. (Operators will answer "Frog Store!"; this is a shared phone with our parent company The Frog Store.)
 

USING THE SHOPPING CART: Here's how the "shopping cart" system works, in case you haven't used it before:

• Browse through our product selections, by clicking a product category that interests you.
• When you see something you like, click on the picture to see a larger picture and a description.
• If you think you'd like to buy it, enter the quantity and click the "Add to Cart" button. You will see your total in the "Your Cart" table at the top of every page.
• When you have finished with your selections, click the "View Cart" link at the top of the page. You will see a list of everything you have placed in your shopping cart, each price, and the total cost of your order including shipping.
• Now you can check the list, change quantities, or delete items, or just continue shopping. When you are happy with your order, click the "Checkout" button to go to the secure server.
• You can either type in your shipping and credit card information and submit an online order, or you can print out the page and fill in the shipping information by hand to mail or fax.

That's it!  If the cart system is not working for you (sometimes a computer's setting may cause this) you can optionally use the Printable Order Form or just write us a letter and tell us which items you want. Be sure to include the part numbers so we send you the right things, plus your check or money order. Include your E-mail address so we can get back to you right away if we have questions.

If you prefer to write a letter instead of using an order form, we need the following information to process your credit card: 1) The type of card (Visa, Mastercard, or Discover), 2) The name on the card, and your address where your credit card bills are sent, 3) The card number, 4) Expiration date, 5) Your SIGNATURE.

SHIPPING AND RETURNS: Please see our Shipping page. Thanks!

Questions? You can email or call our toll-free Hopline at 1-888-882-1290.  This is a shared phone number with out parent company The Frog Store, so be sure to tell them you're calling for Turtle Max.